Author: Ph.D. Juan Lugo, May 20, 2023.
The implementation of an ISO 9001:2015 quality management system can be a great challenge for any organization, but one of the keys to success is the commitment of the staff. In this article, we will analyze the importance of staff commitment in the implementation of an ISO 9001:2015 quality management system, providing some strategies to achieve it.
Why is the commitment of the staff important for the implementation of ISO 9001:2015?
The commitment of the personnel is essential for the success of any project, and the implementation of an ISO 9001:2015 quality management system is no exception. If employees are not committed to the project, they are likely to be resistant to change and frustrated by the implementation of the system. Furthermore, it is very likely that the quality and conformity of the products and services will be affected if the employees are not committed to the implementation of the system.
Strategies to achieve staff commitment
Clear communication: It is important that the management of the organization clearly communicates the objectives and benefits of the ISO 9001:2015 quality management system to all employees. This will help employees understand why the project is important and what is expected of them.
Training and education: It is important that employees receive adequate training and education on the ISO 9001:2015 quality management system requirements and how they apply to their work. This allows them to understand their role in the project and work effectively to achieve the objectives of the system.
Employee participation : Employees must actively participate in the implementation of the ISO 9001:2015 quality management system. This may include participation in work teams, identification of problems and opportunities for improvement, and implementation of solutions.
Recognition and rewards: It is essential to recognize and reward employees for their commitment and contribution to the quality management system implementation project. This contributes to the motivation of employees to continue working effectively and committed.
Conclusion
The commitment of the personnel is essential for the success of any project, including the implementation of a quality management system in accordance with the International Standard ISO 9001:2015. By clearly communicating the objectives and benefits of the project, providing appropriate training and education, involving employees in the project and recognizing and rewarding their commitment. Organizations can achieve staff commitment and success in the implementation of the quality management system. ISO 9001:2015 quality.
Reference. Own source.
About the Author.
Ph. D. Juan Lugo Marín
Industrial Engineer (UNEFM, 1992) with a Master’s Degree in Quality and Productivity Management (UNEFM, 1997) and a Doctorate in Administrative Sciences (UNESR, 2006). He has Postdoctoral training in Business and Futures Studies (Corvinus University of Budapest, 2007). He has developed a long career as a university professor and researcher. He is a business consultant in the area of quality, management systems and strategic prospective with more than 25 years of experience in sectors such as: oil and gas, engineering and construction, inspection and mechanical integrity, laboratories, among others, for Latin America and North America.
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