Inspenet had the privilege of engaging in an exclusive interview with Ethen Herrington, the accomplished Regional Sales Manager of Charter Industrial Supply, during the illustrious ILTA 2023 event. The discussion delved into the remarkable work undertaken by Charter Industrial Supply in the realm of hydraulic hose and fitting industrials.
Ethen Herrington graciously introduced himself and shed light on the company’s operations. Charter Industrial Supply, with its headquarters in Orange, California, and additional offices in San Diego and Houston, specializes in supplying environmental products that cater to diverse needs. Their product range includes oil tank environmental solutions, rainwater drain hoses, wiper seals for rim protection, and a plethora of other wiper tips and fabrics. The company prides itself on delivering high-quality, guaranteed products with exceptional warranties, coupled with unparalleled customer service and speedy turnaround times. With a commitment to promptly meet customer demands, Charter Industrial Supply ensures the efficient delivery of drain hoses within a week, whereas industry norms often entail longer waiting periods ranging from 2 to 5 weeks.
The interviewer, impressed by the scope of Charter Industrial Supply’s offerings, inquired about the customization aspect of their products. Ethen Herrington explained that each customer’s requirements are meticulously catered to by having them fill out a data sheet specific to their individual tanks. Additionally, the company goes the extra mile by providing free on-site assistance for data collection if needed. Once the installation is complete, Charter Industrial Supply conducts a complimentary inspection to ensure proper functioning and longevity of the hoses. This commitment to precision and customer satisfaction is a testament to the company’s unwavering dedication.
Moving on to the production process, the interviewer sought clarification on the origin of the products. Ethen Herrington confirmed that while Charter Industrial Supply sources many of its parts domestically, the assembly takes place in the United States. Highlighting the company’s attention to detail, he explained that all the components, including the hose and jacket, are initially separated. Once an order is received, the team meticulously assembles the necessary parts in their shop, tailoring the product to the specific job requirements.
The discussion then shifted towards Charter Industrial Supply’s role in promoting sustainability. Ethen Herrington emphasized their commitment to producing long-lasting and reliable products, designed to keep operations running smoothly and minimize downtime. The company confidently offers a five-year replacement warranty, underscoring their confidence in the durability of their offerings. Notably, Charter Industrial Supply provides hoses that are compatible with a wide range of products, even those of a more corrosive or challenging nature. This adaptability ensures seamless performance and eliminates concerns related to product compatibility or failure, further solidifying their commitment to customer satisfaction.
When asked about the company’s global operations, Ethen Herrington revealed that Charter Industrial Supply extends its reach across continents, with a significant presence in the UK, Asia, South America, and North America. Despite the potential for longer shipping times, the company remains dedicated to efficiently serving customers worldwide and meeting their varied needs.
As the interview drew to a close, Ethen Herrington expressed his gratitude to Inspenet for their visit and extended an invitation for any further inquiries. He encouraged interested individuals to explore Charter Industrial’s wide range of products, suitable for all types of tanks, and reiterated the company’s commitment to exceptional customer service and rapid order fulfillment.
Charter Industrial Supply, with its unwavering commitment to quality, innovation, and customer satisfaction, continues to lead the hydraulic hose and fitting industrials, setting an exemplary standard for the industry as a whole.
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